News & More
CUSTOMER TESTIMONIALS
PRESS RELEASES
PODCASTS
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iLINK— OUR LATEST NEWSLETTER ONLINE - Spring, 2008
- Featured Article - i On Business
- Account Management – Whatever happened to IP Telephony on “i”?
- Technical Corner – All “DIALING” solutions are not created equal!
- iLink definition– VoIP vs. IPT
- Upcoming Events: COMMON, NEUGC
- Podcast “I Can Do All That with Telephony?”
WEBCASTS
04/05/05 — How Computer Telephone Integration (CTI) and Interactive Voice Response (IVR) are being deployed in iSeries shops to enhance customer service practices and ensure cost-effective use of technology.
Duration: 40 minutes.
WHITE PAPERS
Click here to request a PDF of our latest white paper, "The Open All-In-One Telephony Platform." This white paper explains how an open integration strategy on IBM System i allows companies to seamlessly integrate business applications,data and telephone systems to improve company operations and service.
Click here to request a PDF of our white paper, "Voice Response in an AS/400 World — Charting Applications and Return on Investment." This white paper explains what IVR is and how it works, as well as what the future holds for voice response systems. In addition, we describe how IVR is used in various industries and we present an ROI analysis for each instance.
Once the form is submitted, the white paper will be emailed to you within 24 hours.
ARTICLES/REVIEWS
Psych! Don’t Just Send Callers to the Website…
Read more about this common IVR pitfall. Learn how to avoid user frustration by providing greater functionality within your IVR system. — by Susan L. Hura, Ph.D., founder and principal at SpeechUsabilityi On Business Success Story: MESVision and iNspire…
click here to read how MESVision providers and patients are better connected with telephony solutions from iMessaging Systems — from the Winter 2008 edition of IBM Systems MagazinePersonalization of Customer Service… Affordable computer telephony integration (CTI) can help organizations deliver better customer service.
Read more… By Audrey Nixon, iMessaging Systems — published 4/26/05 MC Showcase OnlineThe introduction of iNspire was covered on IT Jungle…
click here to read their coverage of iNspire. "In most organizations there are silos that separate the resources applied to data assets and those that are applied to telecom. Therefore it is not surprising that the two sides do not understand one another well. The goal of call center technology is to merge the resources of these two departments so that customer service is enhanced through efficiencies gained by data accessibility. One of the prominent companies doing this in the iSeries market is iMessaging Systems..." Published 4/19/05
iVoice™ made eserver Magazine iSeries Edition's Honor Roll!
Don Rima gave it a 3.850 score (out of 4), stating: "KICK THE TIRES: Absolutely. This is a good way to answer many of your potential customer-service questions without answering the phone." Click here for Don's complete review.